Welcome to our accessibility page. Below, you will find links to important resources and documents related to the Accessibility for Ontarians with Disabilities Act (AODA). These links provide essential information regarding our commitment to accessibility, emergency response standards, feedback procedures, and customer service accessibility policies.
1. AODA Accessible Emergency Response Standard
Our emergency response standard outlines how we provide accessible emergency services and support for individuals with disabilities in the event of an emergency. To review the details of this standard, please follow the link below: Accessible Emergency Response Standard (AODA)
2. AODA Feedback
Your feedback is crucial in helping us improve our accessibility standards and services. We encourage individuals to share their experiences and suggestions related to accessibility. To learn more about our feedback process, visit the link below: AODA Feedback Process
3. Accessibility Policy for Customer Service Standard
We are committed to providing accessible customer service in compliance with the AODA’s Customer Service Standard. Our policy ensures that all customers, regardless of disability, receive services in a manner that respects their dignity and independence. For more information, click on the link: Accessibility Policy for the Customer Service Standard (AODA)